http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/?utm_source=rss&utm_medium=rss&utm_campaign=five-small-ways-of-boosting-your-customer-centricity Everything you need to know to survive the age of conversations Fri, 13 Dec 2013 14:46:48 +0000 hourly 1 http://wordpress.org/?v=3.4.2 http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3936 Erik N Mon, 01 Apr 2013 08:42:04 +0000 http://www.theconversationmanager.com/?p=8029#comment-3936 All so true, but ... only if you really intend to "put the customer first". It's more than a trick. All so true, but … only if you really intend to “put the customer first”. It’s more than a trick.

]]> http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3925 Simon Sun, 31 Mar 2013 21:05:12 +0000 http://www.theconversationmanager.com/?p=8029#comment-3925 Great points! Thanks fir the tips! Great points!
Thanks fir the tips!

]]> http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3378 steven van belleghem Fri, 01 Mar 2013 09:40:21 +0000 http://www.theconversationmanager.com/?p=8029#comment-3378 tx Elke tx Elke

]]> http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3377 Elke V. Fri, 01 Mar 2013 09:34:56 +0000 http://www.theconversationmanager.com/?p=8029#comment-3377 Indeed: small tips, but the impact of it might not be underestimated. One of the tips I once heard from a sales manager, was to pay attention to 'the big events in a customers private life', e.g. send a card on the date of his/her wedding, when his/her child is born, even on his/her birthday. I tried it and can confirm: it works! (since they do not expect us to do it - we are only a "supplier"-,they are very grateful!) Let's call it a "Kano-model-delighter" :-) Indeed: small tips, but the impact of it might not be underestimated.
One of the tips I once heard from a sales manager, was to pay attention to ‘the big events in a customers private life’, e.g. send a card on the date of his/her wedding, when his/her child is born, even on his/her birthday. I tried it and can confirm: it works! (since they do not expect us to do it – we are only a “supplier”-,they are very grateful!) Let’s call it a “Kano-model-delighter”

]]> http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3361 Vijf tips om klantgericht(er) te worden door @stevenVBe - Arne Coomans.nl Thu, 28 Feb 2013 08:47:17 +0000 http://www.theconversationmanager.com/?p=8029#comment-3361 [...] vandaag voorbij: “Five small ways of boosting your customer-centricity” door Steven van Belleghem. Een mooi artikel met praktische tips om klantgericht te werken binnen je bedrijf. Belangrijke tips [...] [...] vandaag voorbij: “Five small ways of boosting your customer-centricity” door Steven van Belleghem. Een mooi artikel met praktische tips om klantgericht te werken binnen je bedrijf. Belangrijke tips [...]

]]> http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3348 steven van belleghem Mon, 25 Feb 2013 20:10:36 +0000 http://www.theconversationmanager.com/?p=8029#comment-3348 Thanks :-) Thanks

]]> http://www.theconversationmanager.com/2013/02/25/five-small-ways-of-boosting-your-customer-centricity/#comment-3347 Stefaan Note Mon, 25 Feb 2013 18:31:05 +0000 http://www.theconversationmanager.com/?p=8029#comment-3347 Great little, but powerful tips ! Great little, but powerful tips !

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