http://www.theconversationmanager.com/2013/10/10/why-customer-loyalty-is-declining-and-what-companies-can-do-about-it/?utm_source=rss&utm_medium=rss&utm_campaign=why-customer-loyalty-is-declining-and-what-companies-can-do-about-it Everything you need to know to survive the age of conversations Sun, 10 Nov 2013 17:40:07 +0000 hourly 1 http://wordpress.org/?v=3.4.2 http://www.theconversationmanager.com/2013/10/10/why-customer-loyalty-is-declining-and-what-companies-can-do-about-it/#comment-5554 Shep Hyken Sun, 20 Oct 2013 20:44:25 +0000 http://www.theconversationmanager.com/?p=8344#comment-5554 This is an another excellent article on how to create customer loyalty. The five reasons listed for declining customer loyalty are spot on. Most businesses are caught in a commodity trap. They look the same as their competitor. Giving something away for free won’t work long term if the customer experience is missing. This article makes the case that customer loyalty is not all about marketing. Customer loyalty is creating an experience that makes the customer want to come back. This is an another excellent article on how to create customer loyalty. The five reasons listed for declining customer loyalty are spot on. Most businesses are caught in a commodity trap. They look the same as their competitor. Giving something away for free won’t work long term if the customer experience is missing. This article makes the case that customer loyalty is not all about marketing. Customer loyalty is creating an experience that makes the customer want to come back.

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