According to researchfirm Gartner in a recent forecast, the worldwide social media revenues are on pace to total $10.3 billion in 2011 and grow to $14.9 Billion in 2012. The market is projected to reach $29.1 billion in 2015 (also take a look at this forecast done by eMarketer regarding social media ad revenues). Advertising revenue is, and will remain according to Gartner, the largest contributor to overall social media revenue. Social media advertising revenue is forecast to total $5.5 billion in 2011, and grow to $8.2 billion in 2012. Advertising revenue includes display advertising and digital video commercials on any device including PCs, mobile and media tablets.
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Consumers are changing fast. Companies need to adapt towards this new consumer behavior. This presentation takes you on a journey to 2020.Book a speech
The 10 most FAQ of Conversation Management
Over the last few years, Steven received many questions about Conversation Management. In this paper, he listed and replied to the most frequently asked questions.

