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break In the news
De Gentse ondernemer 2012 (Stad Gent (BE) - 18/07/2012)
Social Media nog niet overal ingevoerd (Haarlems Dagblad (NL) - 17/07/2012)
Boekrecensie: The Conversation Manager (hallo! community (NL) - 17/07/2012)
Book Review: Creating the Conversation Company (CMS Wire (US) - 09/07/2012)
Great by choice (Flanders DC (BE) - 04/07/2012)
- "The Conversation Manager is a breath of fresh air, it successfully reinforces the most important lesson for the modern marketer - to keep your eyes and ears open."
— Jessica Greenwood, Deputy Editor of Contagious Magazine - "The Conversation Manager astutely portays an emerging and transformative marketing role. Drawing on a body of solid research and cases form the US and abroad."
— Stephen D. (Stev) Rappaport, ARF Knowledge Solutions Director - At Zappos we found that the more we invested into customer service and the customer experience, the more we grew from word-of-mouth. The Conversation Company is for anyone interested in transforming a company's service level.
— Tony Hsieh, NY Times best-selling author of Delivering Happiness and CEO of Zappos.com - Steven Van Belleghem gives tangibel and strong examples which explain the power of turning the vicious circle of customer interactions around. How does the supermarket help teach the management a lesson, and which basic elements compose the success of a successful Conversation Company.
— Philippe Rogge, CEO Microsoft Belgium - This book is about shifting from the mentality of drive-by marketing to genuine caring... about your customers, employees and partners. Using 4 Cs in his book (Customer Experience, Conversation, Content and Collaboration) Steven will give you actionable insights on how to take your brand to new heights.
— Ekaterina Walter, Social Media Strategist and well respected thought leader Intel