Many people were deeply shocked by the interview of De Telegraaf, a Dutch newspaper, with Ruben, the sole survivor of a plane crash. A journalist calling a boy that didn't even know that he lost his parents in this terrible accident, let's seriously question this approach. If you look at this situation with the glasses of a Conversation Manager, things only get worse. A good Conversation Manager will be so disappointed in the answer of the editor of the newspaper.
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